SureStay Hotel by Best Western Fairfield Napa Valley

The staff was exceptional. Edwardo, Jordan, and Cory did everything possible to ensure my stay was comfortable. Food, entertainment, and shopping were all within a short walking distance. Room was clean and well maintained. I would recommend and will stay there again if the opportunity presents itself again. They even had a place to park my 18 wheeler.

This place used to be a dump.I was pleasantly surprised at the turn around of this place. The rooms are remodeled. The place was clean and quiet. I saw no comings and goings by the druggies who used to stay here. This place has made a 180 degree turn around! Kudos to the owners and staff.

So let me give EDUARDO and JUSTYN @ the front desk BOTH a 12/10 just for being so understanding and eager to make my check in process as easy as they possibly could have. I had to check out of another hotel last minute due to some issues w security and cars getting messed with etc....EDUARDO went above and beyond to help me get checked in and situated without hesitation. Him and JUSTUN were both able to grant me my requests w a smile! The whole process was the definition of what customer service should be in this industry! Thank u Eduardo/Justyn. They both deserve a raise like....yesterday!

I truly enjoy the night worker Jordan he's extremely amazingly awesome & he's actually the main reason why I come back as often as I do!! Thank U so much Jordan for being so bad a*$, I'm super grateful that we had the opportunity to meet U & I'm super excited to see what ur future holds!! Also the maintenance man Spencer is also such a great person to have on ur team, he's open minded, hard working, & is on top if his job, both these young men love there job's & I believe there in the department that suits them both well & what they possess as employee's!!

It's nice and quiet the breakfast could offer more than coffee and bagels, cold cereal, and get a waffle maker offering better fresher fruit is a plus !!!